Privacy Policy – Mali Pty Ltd

Last Updated: December 2025

Mali Pty Ltd (“Mali”, “we”, “us”, or “our”) is committed to protecting the privacy, security and confidentiality of all personal information entrusted to us. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By applying for a loan, registering on our platforms, interacting with our website, or using any of our services, you consent to the practices described in this Policy.

1. Who We Are

Mali Pty Ltd is a South African microfinance institution offering responsible and developmental credit solutions.
We are a registered credit provider (NCRCP18719).

Mali does not take deposits. MyChama operates independently as a stokvel savings platform, and Mali only verifies savings behaviour for eligibility purposes.

2. Information We Collect

We collect personal information needed to verify your identity, assess affordability, and provide our financial services responsibly.

This may include:

2.1 Identification & Contact Information

Full name
South African ID number
Residential and postal address
Contact numbers and email address

2.2 Financial & Employment Information

Payslips
Bank statements
Employer details
Income and expense information
Affordability assessment details

2.3 Credit Assessment Information

Credit report details (where legally permitted)
Debt obligations
Payment history

2.4 MyChama Verification Information

Savings activity history
MyChama membership status
Proof of contribution (Mali does not access or hold savings)

2.5 Application & Loan Information

Loan type, amount and purpose
Supporting documents such as supplier quotes, school fee invoices or compliance documents

2.6 Insurance Information (where applicable)

Beneficiary details
Insurer disclosures
Claim documentation

2.7 Website & Digital Information

IP address
Browser type
Pages visited
Cookies for site performance and security

3. How We Use Your Information

We use your personal information for legitimate, lawful and service-related purposes, including:

Processing loan applications
Conducting affordability and risk assessments
Verifying documents and identity
Meeting legal and regulatory obligations
Facilitating payments directly to suppliers or institutions
Managing Credit Life or Beneficiary Plan insurance (if applicable)
Communicating updates, decisions and service notifications
Improving our website, services and customer experience

We never sell your personal information.

4. Sharing of Personal Information

Mali may share information only when necessary and only with authorised, compliant third parties:

4.1 Insurance Providers

To activate Credit Life Insurance or the Beneficiary Plan.

4.2 MyChama (Savings Verification Only)

We verify savings activity without accessing or managing deposits.

4.3 Suppliers & Service Providers

The supplier receives the necessary details to fulfil the approved transaction (e.g., asset purchase, school fees payment).

4.4 Credit Bureaus

Where legally required for affordability and responsible lending practices.

4.5 Regulatory Authorities

Including the National Credit Regulator, when required by law.

4.6 Technology Providers

For secure hosting, document processing and communication (under strict confidentiality).

No third party may use your information for their own benefit.

5. Security of Your Information

We use appropriate administrative, technical and physical safeguards to protect your information, including:

Encrypted systems
Restricted staff access
Secure data storage
Regular system monitoring
Compliance training for employees

While we take all reasonable measures, no system is completely immune from risk. We commit to transparency and rapid response in the event of a data breach.

6. Your Rights Under POPIA

You have the right to:

Access your personal information
Request corrections or updates
Withdraw consent (where applicable)
Object to direct marketing
Request deletion of information no longer required
Lodge a complaint with the Information Regulator

Requests may be submitted to our email below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal requirements, or resolve disputes.

Loan-related information is kept for a minimum period as required by the National Credit Act and POPIA.

8. Cookies & Website Usage

Our website may use cookies to enhance your browsing experience. Cookies do not collect personal information unless you provide it voluntarily. You may disable cookies through your browser settings.

9. Children’s Information

Mali does not knowingly collect information from minors except where required for products such as School Fees Loans. In such cases, information is collected from the responsible guardian with consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

11. Contact Information

For questions, requests or concerns regarding your privacy:

Mali Pty Ltd
Email: info@malilife.co.za
Phone: +27619472105
NCR Registration: NCRCP18719

Privacy Policy